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Warranty Information

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Tyndall Pedic New Generation Mattress Warranty

Manufacturered After 2019

Caring for Your New Tyndall Pedic Mattress

  • Use an appropriate frame and center support. These forms of support have been approved by our manufacturer and tested in our sleep centers.
  • Allow your mattress to air out, and wash all of your bedding before sleeping on it.
  • Rotate your mattress every season. While you never need to flip your mattress, rotating if head-to-toe will prevent severe body impressions.
  • Purchase a new foundation when purchasing a new mattress. When a Tyndall Pedic Mattress is paired with a Tyndall Pedic Foundation, our mattresses are far less likely to experience sagging and is fire tested as a unit.
  • Keep your bedding clean. In the event that you make a warranty claim, the bedding must be in sanitary conditions for our technicians to handle it.
  • DO NOT allow the mattress to get wet. Any moisture may damage upholstery causing materials to compress. If a spill occurs, dry promptly and remove any wet bedding. We recommend that you protect your mattress with a water-proof mattress protector.
  • Use a mattress protector. Stains and external tears are not covered under this warranty. If your mattress is damaged, the warranty may be void.
  • DO NOT use cleaning fluids or chemicals on your mattress. These chemicals will damage the upholstery and internal materials.
  • DO NOT smoke in bed or near the mattress. Keep in mind that stains and burns are not covered under warranty.
  • Carry your mattress on it’s side. This way, it is easier to handle. Only bend slightly if necessary. When storing, make sure the mattress is laid flat.
  • DO NOT remove the law label tag at the end of your mattress. This serves as an identification to establish your warranty rights. Your warranty is in void if this tag is removed.
  • DO NOT stand or jump on your mattress. This is considered abuse and is not covered under warranty.
  • DO NOT place a board between your mattress and foundation. The mattress and foundation are designing to be used in conjunction with one another and are not intended to be separated.
  • Change the batteries in your adjustable base remote once a year.

Covered By Warranty

  • Wires that are loose, broken, or protruding the fabric.
  • Sagging or body impressions that measure 1.5″ or greater, only if the mattress has always been supported by an approved foundation and used with a frame with center support that extends to the floor. Minor body impressions are expected and indicate the conforming of materials.
  • Any physical flaw in the mattress due to defects during manufacturing.

Covered Under Foundation Warranty

  • Broken of loose support elements.
  • Support elements fracturing or coming apart
  • Broken or loose grid topSplitting of the wood frame
  • Loose, bent or defective wood beams
  • Sagging, but only if always supported by an appropriate frame with a rigid center support

Not Covered Under Warranty

  • Stains, soiling or burns on the mattress fabric
  • Border rods if bent due to bending while moving
  • Structural damage caused from improper bed frame of lack of proper center support
  • Mattress damage due to an inappropriate foundation not sold at an authorized Tyndall Pedic retail center
  • Clearance and floor models that are sold as is
  • Bed height and sheet fit
  • Comfort preference due to change in firmness
  • Change in mattress size or configuration
  • Body indentations less than 1.5 inches
  • Physical damage (including but not limited to burns, cuts, tears caused by abuse or mistreatment)
  • Delivery charges / transportation fees
  • Products used for commercial use (hotels, etc.)
  • Replacement mattress (The mattress warranty is a one-time warranty. If the original mattress purchased is replaced during the duration of the warranty, the terms and remaining coverage carry over to the replacement mattress and do not restart with a new warranty period.)
  • Transportation charges for repairs or replacements
  • Any product not purchased from an authorized Tyndall Pedic Retail Center

Redeeming Your Warranty

  • You must be the original buyer of the mattress set, purchased from an authorized Tyndall Pedic retail center.
  • You must provide proof of purchase, such as the original store receipt.
  • The original law label on the defective product must still be attached and un-altered.

If a claim is made for mattress replacement: You must surrender the faulty product to Tyndall Pedic at time of the replacement. Inspection fees may apply.*

If a claim is made for mattress repair: You must surrender the product, for a limited time, to Tyndall Pedic so that the product can be sent to the manufacturer for repair work. During the prorated coverage of the warranty, the buyer is responsible for the cost of any flaw/repair. Inspection fees may apply.*

*Transportation fees not included.

*A $75 Inspection Fee must be paid up front to cover the expenses associated with sending out an inspector to review your warranty claim. The $75 charge will be credited towards your transportation/delivery charges if your warranty claim is approved by the manufacturer.

Additional Limitations

  • The manufacturer reserves the right to refuse warranty service if the product is found to be soiled, stained, in unsanitary condition, or when failure is due to causes other than defective materials or workmanship.
  • The warranty is void if the product is used for, but not limited to, commercial purposes such as hotels, operating rooms or nursing homes.
  • Full, queen and king sized bedding requires a frame with a rigid floor-to-frame or floor-to-slat center support and must have at least five legs.
  • The manufacturer reserves the right to substitute materials of equal or better quality if identical materials are not available at the time of service.
  • Warranty is provided by the manufacturer factory and they reserve the right to deny claims based on their specification and revise the warranty document.

Warranty Code Chart:

  • SWA, 1 Year, 0 Years, 1 Year
  • SWB, 2 Years, 0 Years, 2 Years
  • SWC 3 Years, 0 Years, 3 Years
  • SWD 4 Years, 0 Years, 4 Years
  • SWE 5 Years, 0 Years, 5 Years
  • SWF 6 Years, 0 Years, 6 Years
  • SWG 7 Years, 0 Years, 7 Years
  • SWH 8 Years, 0 Years, 8 Years
  • SWI 9 Years, 0 Years, 9 Years
  • SWJ 10 Years, 0 Years, 10 Years
  • SWK 11 Years, 0 Years, 11 Years
  • SWL 12 Years, 0 Years, 12 Years
  • SWM 13 Years, 0 Years, 13 Years
  • SWN 14 Years, 0 Years, 14 Years
  • SWO 15 Years, 0 Years, 15 Years
  • SWP 16 Years, 0 Years, 16 Years
  • SWQ 17 Years, 0 Years, 17 Years
  • SWR 18 Years, 0 Years, 18 Years
  • SWS 19 Years, 0 Years, 19 Years
  • SWT 20 Years, 0 Years, 20 Years
  • SWU 25 Years, 15 Years, 10 Years / Proration Schedule: 1/25 of Dealer Retail Price Times Number of Years

Tyndall Pedic Health Solutions Mattress Warranty

Manufacturered Before 2019

Caring for Your New Tyndall Pedic Mattress

  • Use an appropriate frame and center support. These forms of support have been approved by our manufacturer and tested in our sleep centers.
  • Allow your mattress to air out, and wash all of your bedding before sleeping on it.
  • Rotate your mattress every month to two months. While you never need to flip your mattress, rotating if head-to-toe will prevent severe body impressions.
  • Purchase a new foundation when purchasing a new mattress. When a Tyndall Pedic Mattress is paired with a Tyndall Pedic Foundation, our mattresses are far less likely to experience sagging.
  • Keep your bedding clean. In the event that you make a warranty claim, the bedding must be in sanitary conditions for our technicians to handle it.
  • DO NOT allow the mattress to get wet. Any moisture may damage upholstery causing materials to compress. If a spill occurs, dry promptly and remove any wet bedding. We recommend that you protect your mattress with a water-proof mattress protector.
  • Use a mattress protector. Stains and external tears are not covered under this warranty. If your mattress is damaged, the warranty may be void.
  • DO NOT use cleaning fluids or chemicals on your mattress. These chemicals will damage the upholstery and internal materials.
  • DO NOT smoke in bed or near the mattress. Keep in mind that stains and burns are not covered under warranty.
  • Carry your mattress on it’s side. This way, it is easier to handle. Only bed slightly if necessary. When storing, make sure the mattress is laid flat.
  • DO NOT remove the law label tag at the end of your mattress. This serves as an identification to establish your warranty rights. Your warranty is in void if this tag is removed.
  • DO NOT stand or jump on your mattress. This is considered abuse and is not covered under warranty.
  • DO NOT place a board between your mattress and foundation. The mattress and foundation are designing to be used in conjunction with one another and are not intended to be separated.

***PLEASE BE ADVISED: YOUR MATTRESS IS NOT FIRE-PROOF.

Your new mattress meets fire safety standards issued by the U.S. Consumer Product Safety Commission when used by itself or with a foundation specified on the federal law tag attached to the mattress. Compared to older mattresses, your new mattress will, if ignited, burn more slowly and less intensely, giving you more time to escape.

  • Donate or dispose of your old mattress to avoid a fire hazard.
  • Keep matches and lighters away from children.
  • Keep space heaters away from your bed or other flammable items. Follow all manufacturer’s instructions and warnings.
  • DO NOT smoke in bed. This is a common cause of fatal fires.
  • DO NOT use candles on or around your mattress.
  • DO NOT run electrical cords under your bed or trap them agains a wall. Avoid placing lamps where they can fall on the bed.

***IN CASE OF FIRE, EXIT AND THEN CALL 911.

Covered Under Warranty

  • Wires that are loose, broken, or protruding the fabric.
  • Sagging or body impressions that measure 1.5″ or greater, only if the mattress has always been supported by an approved foundation and used with a frame with center support that extends to the floor. Minor body impressions are expected and indicate the conforming of materials.
  • Any physical flaw in the mattress due to defects during manufacturing.

Covered Under Foundation Warranty

  • Broken of loose support elements.
  • Support elements fracturing or coming apart
  • Broken or loose grid topSplitting of the wood frame
  • Loose, bent or defective wood beams
  • Sagging, but only if always supported by an appropriate frame with a rigid center support

Not Covered Under Warranty

  • Stains, soiling or burns on the mattress fabric
  • Border rods if bent due to bending while moving
  • Structural damage caused from improper bed frame of lack of proper center support
  • Mattress damage due to an inappropriate foundation not sold at an authorized Tyndall Pedic retail center
  • Clearance and floor models that are sold as is
  • Bed height and sheet fit
  • Comfort preference due to change in firmness
  • Change in mattress size or configuration
  • Body indentations less than 1.5 inches
  • Physical damage (including but not limited to burns, cuts, tears caused by abuse or mistreatment)
  • Delivery charges / transportation fees
  • Products used for commercial use (hotels, etc.)
  • Replacement mattress (The mattress warranty is a one-time warranty. If the original mattress purchased is replaced during the duration of the warranty, the terms and remaining coverage carry over to the replacement mattress and do not restart with a new warranty period.)
  • Transportation charges for repairs or replacements
  • Any product not purchased from an authorized Tyndall Pedic Retail Center

Redeeming Your Warranty

  • You must be the original buyer of the mattress set, purchased from an authorized Tyndall Pedic retail center.
  • You must provide proof of purchase, such as the original store receipt.
  • The original law label on the defective product must still be attached and un-altered.

If a claim is made for mattress replacement: You must surrender the faulty product to Tyndall Pedic at time of the replacement.

If a claim is made for mattress repair: You must surrender the product, for a limited time, to Tyndall Pedic so that the product can be sent to the manufacturer for repair work. During the prorated coverage of the warranty, the buyer is responsible for the cost of any flaw/repair.

*Transportation fees not included.

Additional Limitations

  • The manufacturer reserves the right to refuse warranty service if the product is found to be soiled, stained, in unsanitary condition, or when failure is due to causes other than defective materials or workmanship.
  • The warranty is void if the product is used for, but not limited to, commercial purposes such as hotels, operating rooms or nursing homes.
  • Full, queen and king sized bedding requires a frame with a rigid floor-to-frame or floor-to-slat center support and must have at least five legs.
  • The manufacturer reserves the right to substitute materials of equal or better quality if identical materials are not available at the time of service.

Tyndall Pedic – Decompression Chair Warranty

Revised 9/27/2021

UC480, UC549, UC559, UC556, UC562, UC682, UC799 – Lifetime warranty on lift frame, wood frame, recline bar and scissor mechs. 3-year warranty on electrical parts with years 4-7 prorated. 1-year warranty on mechanical & electrical labor. 1-year warranty on fabric, foam & pocketed coils.

UC114, UC216, UC342, UC476, UC478 – Lifetime warranty on lift frame, wood frame, recline bar and scissor mechs. 3-year warranty on electrical parts. 1-year warranty on mechanical & electrical labor. 1-year warranty on fabric, foam & pocketed coils. 

PL340 – Lifetime warranty on lift frame, wood frame, recline bar and scissor mechs. 1-year warranty on electrical parts. 1-year warranty on mechanical & electrical labor. 1-year warranty on fabric & foam.

Terms Applicable to Warranties

UltraComfort will, at its option, repair and/or replace the defective parts and/or components provided that the warranty parts have not been subjected to misuse, abuse, or improper service by the consumer; have not been damaged in transit or handling, and/or have not been altered or repaired by unauthorized representatives. This warranty does not include costs for unnecessary service calls, i.e., service calls solely for the purpose of educating the consumer about the product, or finding an unsatisfactory power connection, etc. Exceeding the weight capacity of the chair (published in each owner’s manual and listed below) will void all warranties.

  • UC549-SMA, UC559-SMA – 300 lbs.
  • UC114, PL340, UC216, UC342, UC476, UC478, UC480, UC549-MED, UC549-LAR, UC559-MED, UC559-LAR, UC556, UC562, UC682, UC799 – 375 lbs.
  • UC549-M26, UC559-M26 – 500 lbs.

UltraComfort will pay standard shipping rates on all warranted parts for the first year. The consumer will be responsible to pay cost for transportation, handling and packaging of the parts or components beyond the first year. UltraComfort shall not be responsible or obligated to pay for any costs or expenses for
examination/inspection of any warranted parts. Travel expenses are not covered under the warranty. All repairs and labor rates must be approved by UltraComfort before service is provided. Any repairs by unapproved or unauthorized representatives will void all warranties.

Tyndall Pedic Mattress Split Adjustable Base
Didn’t find the answer to your question?

If you have additional questions about caring for your Tyndall Pedic Mattress, or Tyndall Pedic Decompression chair, please consult a sales professional by calling 803-802-7710 or visiting us in person at one of our Tyndall Pedic Authorized Retailers. To see our locations, click the Contact Us button below.