Caring For Your Tyndall Pedic Mattress
Congratulations on the purchase of your new Tyndall Pedic Mattress. We’re pleased to learn that you took this important step to invest in your long-term health and wellness. To help protect your investment, there are a few simple steps that you can take to properly care for your new mattress. Please read the information below. It is organized into frequently asked questions with answers that will toggle open when you click on the topic. Additionally, you will see a column in purple with practical suggestions of what to do and what not to do.
Frequently Asked Questions
Do I need to flip or rotate my mattress?
Our mattresses are essentially “flip-free”. This means that you won’t ever need to flip your mattress because of the ingenious way it was built. We do, however, suggest that you rotate your mattress about every 2 or 3 months to help prevent indentions in any one area.
Why do I need a foundation for my mattress?
Tyndall Pedic Sleep Systems are sold in sets, including the mattress and the foundation/adjustable base. These forms of support have been approved by our manufacturer and tested in our sleep centers. If you make a claim under warranty, your foundation/adjustable base will be inspected to make sure it has been purchased from an authorized Tyndall Pedic retail center and designed specifically for your mattress. See warranty for details.
Why do I need a proper center support for my bed foundation?
In addition to a proper foundation/adjustable base, your mattress must be supported by a proper center support. These forms of support have been approved by our manufacturer and tested in our sleep centers. If you make a claim under warranty, your center supports will be inspected to make sure that they are designed specifically for your mattress.
Can you explain sanitation in regards to my warranty?
Our trained specialists are not authorized or required to work with products that are unsanitary. If you make a claim under warranty requesting the repair or removal of your Tyndall Pedic mattress and a trained specialist deems the environment of the mattress to be unsanitary, the mattress will be VOID under warranty, and repair or replacement is no longer required by Tyndall Pedic.
Why do you recommend to use a mattress protector?
To protect your mattress, Tyndall Pedic encourages the use of an allergy resistant, stain proof, antibacterial mattress protector. Stains and external tears are not covered in the mattress warranty, therefore if your mattress is defective but is also stained WITHOUT a mattress protector or torn, it will be VOID under warranty. While the mattress should be used with a mattress protector, the protector does not have to be purchased from an authorized Tyndall Pedic retail center. See warranty for details. Our mattress protector is removable and washable, and if it is defective, it can be replaced under its own warranty.
What if my mattress starts sagging?
If the indentions in your mattress exceed 1.5 inches while still under warranty it can be repaired or replaced. Remember to use the correct foundation with your mattress in order to ensure that it is properly supported.
Why does my mattress look lop-sided?
If your mattress looks lop-sided, please refer to our Mattress Care page. We recommend that you rotate your mattress on a regular 2 to 3 month basis to avoid any one area from sagging or gaining indentions.
Care Suggestions:
What To Do:
- Rotate your mattress 180° every 2 to 3 months
- Purchase a new foundation when purchasing a new mattress.
- Keep your bedding sanitary and clean
- Use a proper bed frame
- Use a proper foundation
- Have fire near the mattress/expose the mattress to open flame
- Smoke in bed/near the mattress
- Stand/jump on the mattress – this is considered abuse. See warranty.
- Use liquids on/near the mattress, the mattress fabric is not covered under warranty
- Place a board between the foundation and the mattress
- Bend your mattress
- Remove the law label (in the event the mattress needs to be repaired or replaced, the original law label must be provided for proof of ownership. See warranty)
- Use dry cleaning fluids on your mattress
- Purchase a mattress protector to ensure the sanitation of your mattress
What Not To Do:
- Have fire near the mattress/expose the mattress to open flame
- Smoke in bed/near the mattress
- Stand/jump on the mattress – this is considered abuse. See warranty.
- Use liquids on/near the mattress, the mattress fabric is not covered under warranty
- Place a board between the foundation and the mattress
- Bend your mattress
- Remove the law label (in the event the mattress needs to be repaired or replaced, the original law label must be provided for proof of ownership. See warranty)
- Use dry cleaning fluids on your mattress
Suggestion:
- Invest in a quality mattress protector to ensure the sanitation of your mattress and to prevent staining
Didn’t find the answer to your question?
If you have additional questions about caring for your Tyndall Pedic Mattress, please consult a sales professional by calling 803-802-7710 or visiting us in person at one of our Tyndall Pedic Authorized Retailers. To see our locations, click the Contact Us button below.